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specimen rejection guidelines
I am interested in learning of what guidelines others are using for GYN specimen rejection. Currently, at our facility we reject and discard any pap that is unlabeled or submitted with paperwork that does not match the label on the specimen vial. This past year we have rejected and discarded 0.3% of our paps. The director of client services is questioning whether this is good customer service and if we could potentially lose business by discarding pap specimens. I am curious how other labs handle mislabeled/unlabeled specimens.